G-Voice
Answers calls, understands, and takes action in real time
Traditional call centers are struggling to keep up: long wait times, overworked agents, limited hours, and high costs.
G-Voice AI is a phone number that answers 24/7 with a natural-sounding voice understands the user, opens tickets, schedules appointments, and, if necessary, transfers the call to the right agent.
From Phone Call to Ticket: 4 Steps
G-Voice AI answers the phone with a natural-sounding voice, understands what the customer is asking, and gathers all the necessary context through targeted questions. From there, it acts in real time: it resolves the issue independently using company documents, transfers the call to the right agent without making the customer repeat anything, opens a ticket that’s already categorized with assigned priorities and teams, creates a reservation, or sends product sheets and guides via WhatsApp or email. All of this happens during the call, with an agent that can be customized to meet your customers’ needs.
call
listening
dialogue
ticket
All tracked calls
All calls—both incoming and outgoing—handled by AI and human agents are saved in the call history. For each call: date, duration, outcome, call sentiment, recorded audio, and full transcript. The list is sorted by date and can be filtered by number, caller, and status.
web console
transcript
audio
The Right Operator at the Right Time
Each agent has their own profile: name, phone number, skills, priorities, and availability times. G-Voice AI uses this data to route the call to the right person, with the context already set up, only when they are active and reachable.
Operator Record
Transfer
Everything's under control
The dashboard displays real-time metrics: calls handled, AI resolution rate, transfers, average duration, and trends over time. At a glance, you can see the most frequently used tools and the call distribution.
dashboard
metrics
Why G-Voice
Stay on topic
Only discuss what you want the user to know. Any requests outside this scope are politely declined, without providing partial answers.
Don't make things up
If the information isn't there, it says so explicitly. No plausible but incorrect answers, no delusions.
Confirm before proceeding
Before opening a ticket or transferring the call, summarize the information gathered and ask for explicit confirmation.
G-Voice
It is available as a standalone product and can be integrated with our solutions: it creates tickets in G-Ticket, books appointments in Lyma, and provides responses using the Closee knowledge base.
G-Ticket
Closee
G-HR