G-Ticket
Your customer service speaks volumes about you above all else
Companies don't have a ticket problem.
They have a tracked communication problem. Requests come in from countless channels and stay buried in conversations. G-Ticket gathers them into a single flow: who's handling it, where it stands, how much time has passed.
Every request becomes a managed and tracked workflow
The request comes in through the channel the customer already uses. The AI analyzes its content, identifies its category, priority and context, and assigns it to the most qualified team with no manual intervention. From then on, every update stays tracked and visible to everyone.
Request
Classification
Assignment
Tracking
Intelligent Automatic Assignment
The same tool coordinates work across departments, keeps customer-related requests under control and lets customers open tickets themselves from the platform. Whoever writes, the flow stays the same: a single history, available to anyone with access.
between departments
toward customers
opened by the customer
Coordinated and Transparent Collaboration
Email, WhatsApp, phone calls, internal chats: today requests get scattered and no one has the full picture. G-Ticket brings every channel into a single flow, so information stops getting lost in conversations and becomes a searchable history.
Whatsapp
Email
Phone
Web portal
What if the request comes over the phone?
The AI Switchboard answers the call, understands the problem, asks the right questions and opens the ticket on its own. The ticket appears in the web console already categorized and assigned to the right team, with the audio and transcript attached. No operator ever touched a keyboard.
AI Switchboard
transcript
automatic opening
Why G-Ticket
Omnichannel Centralization
Everything in a single workflow—no more chaos from communications scattered across emails, chats, and phone calls.
Traceability and Control
No more missed chats or forgotten requests. Every activity is logged, status is visible in real time, and responsibilities are clear.
Process Automation
AI sorts, categorizes, and assigns tasks for you. Your workload decreases, and your service scales without having to expand your team.
G-Ticket
is available as a stand-alone productor can be integrated with our others solutions
G-HR
G-Transport
G-Sales