Davines and Gulliver: a successful collaboration in sales management
The company, founded by the Bollati family, began its journey in 1983 as a research laboratory specializing in hair care products under the Davines brand and skincare products under the [ comfort zone ] brand. Today, the Group is present in more than 90 countries, with its central headquarters and production facility in Parma, along with 9 subsidiaries worldwide.
Our collaboration with this esteemed company began in 2007 when Davines chose Gulliver to develop a sales management system. Since then, we have worked weekly with the Davines team to continually improve the product and services offered to their clients.
Sales Management Solutions for Davines
The project comprises three main components, integrated to optimize sales management:
- G-Agent
- Professional Store
- PO Space
This version of our sales management system is used by mobile agents to present the product catalog to hair stylists, manage orders, and apply personalized discounts. G-Agent interfaces with Davines’ management software to ensure an efficient and personalized workflow.
A dedicated e-commerce website for professionals, where they can view products, bundles, place and manage orders with a personal account. This tool facilitates purchasing and inventory management for salons.
The customer care portal for Davines’ back-office operators, allowing them to efficiently and quickly manage customer requests regarding orders.
Benefits of Our Solutions
Some of the advantages our solution has provided to the client include:
- High Personalization: Solutions tailored to meet the specific needs of Davines.
- Complete Integration: Interconnected systems that enhance operational efficiency.
- Continuous Updates: Continuously evolving products to stay at the forefront of technology and usability.
Pride and Innovation
Our long-standing collaboration with Davines is a great source of pride for us, not only for the quality of their products but also for their constant commitment to environmental protection and attention to ethics and fairness. Our partnership with Davines demonstrates how technological innovation can support virtuous and forward-thinking companies.
Professional Store is a website for professional hair-stylist to purchase Davines' products.
G-Agent is the app for tablet used by mobile sales agents to manage order on behalf of clients.
PO Space is teh web portal Davines customer care operators use to help clients with their orders.